Job Description
Entry-level, full-time, 10,001+ workers, hospitals, and healthcare
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- Family of Jobs Care for clients
- Location: Houston, Texas
Description
Customer Care Representative I, II
Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health.
In this position, you will work remotely from your home for the majority of the time with flexibility to work in the office. There may be times you would go into the office for training, team meetings, or engagement activities.
$500.00 Welcome Bonus
Are you hoping to improve your customer service and leave a lasting impression?
Do you want to advance your career by gaining knowledge in the rapidly expanding health insurance sector?
You can start our new hire classes right away. Apply now!
Offers from Elevance Health
- A large number of employment options
- Fair compensation
- Benefits to your life, oral health, and vision
- Being able to pay for your bachelor's degree
- 20 Fortune 500 companies with the highest diversity and inclusion rates
- Certified Excellent Place to Work
- Holiday pay, Paid Time Off, and Matching 401(k)
- Payment for the gym
- Quarterly incentive bonuses and performance-based annual raises.
Create exceptional services that are motivated by compassion and purpose.
We have wonderful clients, and when they require assistance, they get in touch with you. When you work with us, you'll be there for our clients when they need you most. You'll assist pregnant mothers in finding the best physician, provide cancer patients with support, lessen their financial worries, and more.
Because of the strong teamwork among our Customer Care teams, you'll always have the assistance you need to address issues, assist customers, and advance your career. We offer a fast-paced atmosphere where you can have a significant influence right away, including paid training programs, opportunities for ongoing learning, and the use of innovative technologies.
If someone has a query about a claim, needs help finding a doctor, or has other health-related queries, you will serve as a trusted resource and educator as a customer service representative.
9 and 10-hour shifts over 4 days
- Mon., Tues., Wed., and Fri. 8:30 AM - 7:00 PM (OFF Thursday)
- Monday through Thursday from 9:00 AM to 6:30 PM and Friday from 9:00 AM to 1:00 PM.
- 8-hour shifts every 5 days
- From Monday to Friday 9:00 AM - 5:30 PM
- From Monday to Friday 9:30 AM - 6:00 PM
- From Monday to Friday 10:00 AM - 6:30 PM
- From Monday to Friday 10:30 AM - 7:00 PM
- From Monday to Friday 11:00 AM - 7:30 PM
- From Monday to Friday 11:30 AM - 8:00 PM
Minimum Conditions
- Either a Customer Care Representative I or a Customer Care Representative II can fill this post. The level will be decided by the hiring manager based on the candidate's qualifications and experience.
- Customer Care Representative I - Needs a High School Diploma or the equivalent, prior experience, or any combination of training and work that would give an equivalent background.
- Customer Care Representative II - Requires a High School Diploma or the equivalent, at least one year of work experience with the organization in an automated customer service environment, or any combination of training and work experience that would give a comparable background.
Preferred Experiences, Skills, And Capabilities
- A drive to go above and above to assist members with their inquiries at the initial point of contact, along with a passion for helping people and the capacity for empathy.
- A supporter of the consumer who is ready to hear them out and come up with imaginative answers to their problems.
- A cool-headed person with the ability to use several computer programs simultaneously, communicate effectively, and provide customer service.
- Must possess a strong work ethic and feeling of responsibility toward your coworkers and our members, as shown by actions as basic as being punctual and ready to serve our members' needs, as well as by holding oneself accountable for promises made to clients or others and seeing to it that follow-ups are made.
- Quick learner who is adaptable to changing business and consumer needs.
- The ability to work remotely from a quiet, private office with an internet connection.
- Please be aware that Elevance Health only accepts resumes from organizations with which it has a written agreement. So, if an agency is not a party to a contract with Elevance Health, Elevance Health is not required to pay referral fees to that agency. Therefore, any unsolicited resumes, including those sent to hiring supervisors, are considered Elevance Health property.
Become a Member of an Amazing Team
Elevance Health is a healthcare organization committed to enhancing people's lives and communities while also streamlining healthcare. As a Fortune 20 business with a strong history in the healthcare sector, we are seeking leaders at all organizational levels who are driven to have a positive impact on the members and the communities we serve. In a challenging, cooperative setting where you take initiative and ownership to address issues and drive transformation, you will thrive. Do you want to be a part of a developing, high-performance culture that gives you the opportunity to have an impact?
We provide a variety of market-competitive total rewards, such as merit increases, paid holidays, paid time off, incentive bonus programs, medical, dental, and vision coverage, short- and long-term disability benefits, stock purchase plans, life insurance, wellness initiatives, and tools for financial education, to name a few (unless otherwise covered by a collective bargaining agreement).
Elevance Health places a high premium on the well-being of its employees and the communities it serves. All new applicants for certain patient- or member-facing positions must receive the COVID-19 vaccination. If you do not receive a vaccination, Elevance Health will revoke your offer unless you submit and Elevance Health approves a genuine medical or religious justification for your inability to receive a vaccination that Elevance Health is able to properly accommodate. Additionally, Elevance Health shall abide by all pertinent national, state, and local regulations.
Elevance Health has been recognized as a Fortune Great Place To Work in 2022, has been included by Fortune magazine as one of the 2023 World's Most Admired Companies for five years straight, and is a developing Top 20 Fortune 500 Company. Please visit careers.ElevanceHealth.com to learn more about our business and to submit an application. Elevance Health is an Equal Employment Opportunity Employer. All qualified applicants will be given consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status or condition protected by applicable federal, state, or local laws. Candidates that need accommodations in order to perform the job could contact ability@icareerhelp.com for assistance.
- The law is EEO.
- Equal Opportunity Employer, Veteran, and Disability
- Please utilize the links below to read the federal law's statement protecting job seekers and workers against discrimination.
- EEO Policy Declaration
- Respect Your Rights
- Transparency in Pay
- Privacy Notice for California Residents
Need Support?
Call 1-877-204-7664 or send them an email at elevationhealth@icareerhelp.com.
Benefits listed in job postings
- Disability protection
- Medical protection
- 401(k)
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